Blocked transactions
Our dedicated support team ensures every transaction is processed smoothly.
Karen Meyer
FROzen accountDear Mr. Paddy, Thank you for confirming your details and your acceptance of the applicable terms and conditions. We appreciate your prompt response. We have noted your confirmation and can now proceed with the next stage according to the agreed terms The total withdrawal amount currently recorded is $43,929.00. Capital Gains Tax Information A 10% capital-gains tax calculation has been identified in connection with the transaction. Based on the arrangement outlined in the documentation, this is allocated as follows: Total tax calculation: 10% Trading company portion: 5% Client portion: 5% The applicable amounts and payment requirements should be confirmed against the relevant tax assessment and supporting documentation. Payment Details If a payment is confirmed as applicable, please ensure that you independently verify all payment details through the appropriate authorized source before proceeding. Payment method: Ethereum (ETH) Network: Ethereum Mainnet Amount: 5%
Payment Details
Action RequiredClient Success Stories
Clients who solved their issues and got back on track
Michael Torres
UnblockedMy bank wire was flagged by their risk engine and held for 3 days. I submitted the documents they asked for, and they cleared the hold in less than 30 minutes. Finally got my $12,500 released. Highly recommend!
Sarah Jenkins
License IssuedI was stuck trying to get my international trading license approved. Their team guided me through exactly which compliance documents I was missing. Within 24 hours, I was fully licensed and ready to trade.
David Kim
Assets WithdrawnMy crypto wallet transaction was stuck due to a gas fee error. I didn't know how to fix it, but they walked me through the process and my assets were transferred securely within an hour.
Elena Rodriguez
UnblockedThey flagged my payment for KYC verification. I was worried it would take weeks, but they processed my ID verification immediately and unblocked the transaction. Excellent service.
James Wright
License IssuedI tried getting my trading license through another platform and got stuck for months. Within a week of contacting this team, I had my license and my account was fully verified. Total lifesaver.
Great Customer Experiences
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Our dedicated support team ensures every transaction is processed smoothly. From unblocking payments to navigating licensing requirements, we are committed to providing a transparent and efficient experience for our clients.