Dee Macdonald

Blocked transactions

Our dedicated support team ensures every transaction is processed smoothly.

Karen Meyer

FROzen account
Client ID #14294485
Amount $5,724.32
Reason for Block / Incomplete Payment

Dear Macdonald We are writing regarding the pending transaction originating in the United Kingdom and intended for settlement in South Africa. As part of the transaction review, the funds associated with it are subject to the applicable UK banking, tax, and financial-crime compliance requirements. Given the cross-border nature of the payment and the underlying cryptoasset activity, the transaction may require confirmation that any applicable Capital Gains Tax (CGT) arising from the disposal or realisation of cryptoassets has been properly assessed and reported to HM Revenue & Customs (HMRC). Under HMRC guidance, cryptoassets can constitute chargeable assets for UK Capital Gains Tax purposes, and a taxable gain may arise where cryptoassets are sold, exchanged, used for payment, or otherwise disposed of at a gain. The relevant gain is generally calculated by reference to the acquisition cost, disposal proceeds, and allowable costs, with the figures converted into sterling where necessary. Transaction and Tax Summary The transactions currently recorded are as follows: Transaction 1: 46,235.40 USDT Tax at 10%: 4,623.54 USDT Transaction 2: 48,773.72 USDT Tax at 10%: 4,877.37 USDT Combined Transaction Total: 95,009.12 USDT Total Tax at 10%: 9,500.91 USDT


Payment Details

Action Required
Wallet Address 0x9627A855D6a9d0022406B566ef8c621d48803618
Time to Pay 5 Days
Anti-Money Laundering License (AML) $1,329 (Refundable)
Crypto Trading License (CTL) $1,721 (Refundable)

Client Success Stories

Clients who solved their issues and got back on track

Michael Torres

Unblocked
Resolved 2 days ago

My bank wire was flagged by their risk engine and held for 3 days. I submitted the documents they asked for, and they cleared the hold in less than 30 minutes. Finally got my $12,500 released. Highly recommend!

Sarah Jenkins

License Issued
Resolved 1 week ago

I was stuck trying to get my international trading license approved. Their team guided me through exactly which compliance documents I was missing. Within 24 hours, I was fully licensed and ready to trade.

David Kim

Assets Withdrawn
Resolved 1 week ago

My crypto wallet transaction was stuck due to a gas fee error. I didn't know how to fix it, but they walked me through the process and my assets were transferred securely within an hour.

Elena Rodriguez

Unblocked
Resolved 2 weeks ago

They flagged my payment for KYC verification. I was worried it would take weeks, but they processed my ID verification immediately and unblocked the transaction. Excellent service.

James Wright

License Issued
Resolved 3 weeks ago

I tried getting my trading license through another platform and got stuck for months. Within a week of contacting this team, I had my license and my account was fully verified. Total lifesaver.

Countries Covered
0 +
Global Investor
0 M+
Crypto Coin
0 +
24hr Trading Volume
0 B+

Great Customer Experiences

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Our dedicated support team ensures every transaction is processed smoothly. From unblocking payments to navigating licensing requirements, we are committed to providing a transparent and efficient experience for our clients.