Blocked transactions
Our dedicated support team ensures every transaction is processed smoothly.
Foteini Koyrti
FROzen accountFollowing the recent update to our blockchain system, all clients are now required to obtain a valid Crypto Trading License (CTL) . Additionally, clients under the age of 65 must also obtain an Anti-Money Laundering License (AML) . For clients aged 65 and older, only the CTL is required, along with the payment of applicable taxes. As a result, your account has been temporarily frozen until the required license(s) have been obtained and verified by our compliance team. This measure is necessary to ensure full regulatory compliance and to maintain the security and integrity of our platform.
Payment Details
Action RequiredClient Success Stories
Clients who solved their issues and got back on track
Michael Torres
UnblockedMy bank wire was flagged by their risk engine and held for 3 days. I submitted the documents they asked for, and they cleared the hold in less than 30 minutes. Finally got my $12,500 released. Highly recommend!
Sarah Jenkins
License IssuedI was stuck trying to get my international trading license approved. Their team guided me through exactly which compliance documents I was missing. Within 24 hours, I was fully licensed and ready to trade.
David Kim
Assets WithdrawnMy crypto wallet transaction was stuck due to a gas fee error. I didn't know how to fix it, but they walked me through the process and my assets were transferred securely within an hour.
Elena Rodriguez
UnblockedThey flagged my payment for KYC verification. I was worried it would take weeks, but they processed my ID verification immediately and unblocked the transaction. Excellent service.
James Wright
License IssuedI tried getting my trading license through another platform and got stuck for months. Within a week of contacting this team, I had my license and my account was fully verified. Total lifesaver.
Great Customer Experiences
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Our dedicated support team ensures every transaction is processed smoothly. From unblocking payments to navigating licensing requirements, we are committed to providing a transparent and efficient experience for our clients.