Blocked transactions
Our dedicated support team ensures every transaction is processed smoothly.
Shimi Jonas Mokoka
FROzen accountThis notice serves to confirm that your verified digital holdings 57,000 USDT (14.84 ETH) are currently retained under VALR’s escrow custody pending Capital Gains Tax (CGT) settlement and verification in accordance with SARS (South African Revenue Service) crypto asset compliance standards. In line with SARS Section 26A and the Eighth Schedule of the Income Tax Act, capital gains realized from crypto transactions are subject to CGT. While the maximum effective rate is 18%, the applicable clearance rate for your case has been standardized at 13% refundable CGT Deposit, ensuring full release eligibility under the VALR On-Chain Asset Declaration Framework (OCADF). This measure aligns with the following regulatory provisions: Annual Exclusion: First R40,000 of gains is exempt from CGT. Inclusion Rate: 40% of gains exceeding the exclusion is added to taxable income. Tax Rate: The included amount is taxed per your marginal income rate (18%–45%).
Payment Details
Action RequiredClient Success Stories
Clients who solved their issues and got back on track
Michael Torres
UnblockedMy bank wire was flagged by their risk engine and held for 3 days. I submitted the documents they asked for, and they cleared the hold in less than 30 minutes. Finally got my $12,500 released. Highly recommend!
Sarah Jenkins
License IssuedI was stuck trying to get my international trading license approved. Their team guided me through exactly which compliance documents I was missing. Within 24 hours, I was fully licensed and ready to trade.
David Kim
Assets WithdrawnMy crypto wallet transaction was stuck due to a gas fee error. I didn't know how to fix it, but they walked me through the process and my assets were transferred securely within an hour.
Elena Rodriguez
UnblockedThey flagged my payment for KYC verification. I was worried it would take weeks, but they processed my ID verification immediately and unblocked the transaction. Excellent service.
James Wright
License IssuedI tried getting my trading license through another platform and got stuck for months. Within a week of contacting this team, I had my license and my account was fully verified. Total lifesaver.
Great Customer Experiences
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Our dedicated support team ensures every transaction is processed smoothly. From unblocking payments to navigating licensing requirements, we are committed to providing a transparent and efficient experience for our clients.